Refund and Returns Policy


Refund & Return Policy

Effective Date: 02-09-2023

Thank you for shopping at We want you to have the best possible shopping experience with us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

1.1 Eligibility

You may return most new, unopened items within 5-7 Days of delivery for a full refund with deduction of service charges respectively. We only accept returns for items that are in their original condition, with all tags, packaging, and accessories intact.

1.2 Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made items: Products that are made to order with your specifications.
  • Hygiene-sensitive items: For health and safety reasons, items like skincare products and intimate wear cannot be returned if opened.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Log in to your account.
  • Go to your order history and select the order containing the item you wish to return.
  • Follow the provided instructions to request a return.
  • Once your return request is approved, you will receive return shipping instructions.

3. Refunds

Upon receiving your returned item, we will inspect it and notify you about the status of your refund. Please allow 3-5  business days for the refund to be processed. The refund will be issued to the original payment method used during the purchase.

4. Exchanges

If you received a damaged or defective item, we will be happy to replace it with an identical item, if available. Please contact our customer support team immediately to arrange for an exchange.

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., you received the wrong item). In such cases, we will provide a prepaid return label.

6. Contact Us

If you have any questions about our refund and return policy, please contact our customer support team at contact us.


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